Last updated: 30 September 2026
1. Damaged, leaking or wrong items
Contact us within 7 days of delivery with your order number and photos or an unboxing video. After we confirm the issue we will send a replacement or give a full refund, including delivery fees. You do not pay for the return.
2. Change of mind
You may return unopened products in their original sealed packaging (cellophane intact) within 14 days of delivery. For hygiene reasons we cannot accept opened, used or tested perfumes unless they are faulty. Return delivery costs for change-of-mind returns are paid by the customer.
3. How to start a return
- Use our contact form with your order number and the reason.
- We will reply with the return address and instructions within one working day.
- Pack the item securely and send it with a trackable service.
4. Refunds
Once we receive and inspect the returned item, refunds are made to your bank account within 7 working days. Original delivery fees are refunded only for damaged, faulty or wrong items.
5. Cancellations
You can cancel an order from your account or by contacting us before it is handed to Ninja Van. Paid orders that are cancelled are refunded in full.
6. Your statutory rights
This policy does not affect your rights under the Consumer Protection Act 1999.